This section of the article contains basic troubleshooting methods to resolve Bluetooth issues that may occur after you install Windows XP Service Pack 2.
The troubleshooting steps in this section are appropriate for beginning to intermediate users. If the troubleshooting steps in this section do not resolve your issue, you may want to try the steps in the "Advanced troubleshooting" section later in this article.
This section of the article discusses the following topics:
Steps to try first
Steps to try if your Bluetooth device is not detected when you add the device
Steps to try first
Try the following basic troubleshooting steps first. They may quickly resolve your issue.
If your Bluetooth device uses batteries, make sure that your batteries are charged.
If your Bluetooth device uses a transceiver that connects to your computer through a USB port, try connecting the transceiver to another USB port on your computer.
If there are multiple Bluetooth devices connected to your computer, temporarily remove the devices that you are not troubleshooting. If there are additional USB devices, try removing any USB devices that you do not have to have installed during the troubleshooting process. If you have multiple devices that are connected by using USB, this can interfere with a Bluetooth transceiver.
Verify that the Bluetooth device that you are troubleshooting is powered on and that it is enabled.
Steps to try if your Bluetooth device is not detected when you add the device
Method 1: Make sure that Windows XP Service Pack 2 is installed
Verify that you have Windows XP SP2 installed. To do this, follow these steps:
Click Start, and then click Run.
In the Open box, type winver.exe, and then click OK.
In the About Windows dialog box, verify that Windows XP SP2 is installed.
About Windows dialog box
If Windows XP Service Pack 2 is listed, try Method 2. If If Windows XP Service Pack 2 is not listed, install the service pack again. To install Windows XP Service Pack 2, follow these steps:
In Internet Explorer, visit the following Microsoft Web site:
http://update.microsoft.com/
If any important updates are available for your computer, install them. To do this, click Install updates. If you are prompted to restart your computer after all the updates are installed, restart your computer.
Important You might have to restart your computer after you install certain updates. When you restart your computer, the content that you are now viewing will no longer be displayed. So, before you continue, you might find it helpful to create a shortcut to this Web page on your desktop so that you can easily return to this page by double-clicking the shortcut. To create a shortcut to this Web page on your desktop, follow these steps:
Right-click this page, and then click Create Shortcut.
In the Internet Explorer dialog box, click Yes to create a shortcut on your desktop.
Method 2: Make sure that your Bluetooth device is discoverable and that your computer is set to enable Bluetooth devices to connect to your computer
Right-click the Bluetooth icon in the notification area, and then click Open Bluetooth Settings.
Bluetooth icon
Note If the Bluetooth icon is not in the notification area, click Start, click Run, type bthprops.cpl, and then click OK. To use the bthprops.cpl command, make sure that Windows XP SP2 supports your Bluetooth adapter and the Bluetooth adapter has been successfully installed on your Windows XP SP2-based computer. For more information about how to install the Bluetooth adapter and Bluetooth devices in Windows XP Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:
883259 How to install and configure Bluetooth devices in Windows XP Service Pack 2
On the Options tab, click to select the Turn discovery on check box, and then click Apply.
Bluetooth Devices dialog box
To enable Bluetooth devices to connect to your computer, click to select the Allow Bluetooth devices to connect to this computer check box, and then click OK.
Bluetooth Devices dialog box
Advanced troubleshooting steps
This section is intended for advanced computer users. If you are not comfortable with advanced troubleshooting, you might want to ask someone for help or contact support. For information about how to do this, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/
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