5.5.11

Uninstall Offfice 2007 or 2010 through Add/Remove Programs

This morning i was trying to upgrade a user from Office 2007 to Office 2010. For whatever reason, the install failed and did a roll back on the installation. Unfortunately, when i tried to install Office 2010 again, i found out that the roll back did not completely remove the failed Office 2010 install. I was presented with this error message:
“Description: Setup did not complete successfully. We are sorry for the inconvenience.
Problem signature:
Problem Event Name: Office12Setup
Problem Signature 01: {10140000-0F00-0000-0000–0000000FF1CE}
Problem Signature 02: 14.0.4755.1000
Problem Signature 03: X
Problem Signature 04: 1603
Problem Signature 05: Word.en-us\setup.xml
Problem Signature 06: X
Problem Signature 07: X
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033″

I went to Add/Remove programs and noticed both Office 2007 and Office 2010 were listed. I simply tried to remove Office 2010 and received the following error message:
Office 2010 Install Error
Office 2010 Install Error
After this setback, i couldnt install, or uninstall the failed Office 2010 software. Figuring a manual removal of office 2010 was the only way, i set out to find the reg keys and files that i needed to remove. In the process, i found Microsoft KB article 290301 http://support.microsoft.com/kb/290301. Microsoft has provided .msi uninstall and cleanup tools for Office 2003, 2007, and 2010. I downloaded the 2010 removal tool, and after a few minutes it took care of any remaining files, and i was able to successfully upgrade my Office 2007 install to Office 2010.
For the Office 2003 uninstall,
For the Office 2007 uninstall,
For the Office 2010 uninstall,
Two quick additional notes, alot of forums suggest running the Windows Installer Cleanup utility. Microsoft has stated not to use that tool citing that it could cause additional problems. “This article previously contained a link to the Windows Installer Cleanup utility (MSICUU2.exe). If you were directed to this article to solve a problem installing a product other than Microsoft Office, please contact your software manufacturer for installation support on the product. Or, see the following Microsoft Knowledge Base article for steps to troubleshoot uninstallation issues with products that use Windows Installer:”
Secondly, If your seeing the above screen shot error when you are trying to install a copy of office that you legally downloaded, make sure you use the build in windows extraction utility. If you use something like Win-Zip or WinRAR, it may not extract properly.

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